Sellers Policy

We’re glad you’ve decided to open a store on Bonnigifts.  Below is some information to get the best start on the Site and begin your journey with Bonnigifts.

Running Your Store

Keep your store in good standing (that means you’re not violating any of Bonnigifts policies).

Set Up an account with Stripe so you can receive payments and pay your fees.

Fill out all of your Store Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Store Policies have to comply with Bonnigifts policies, as well as your local laws.

Use accurate photographs and descriptions when you list items.

Include reasonable and accurate processing times or dispatch-by dates.

Dispatch your order according to the processing time or dispatch-by date you listed.

Dispatch the order to the address provided on Bonnigifts. If your buyer provides an alternate delivery address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected delivery address.

Mark the order as dispatched after you send it out.

Provide valid proof of dispatch. Valid proof can include a delivery or tracking number that shows the order route and delivery progress.

Sales & Returns

You as the seller agree to ensure that you deliver the products you have listed within your shop policies within the time frame provided.

You must explicitly state whether you have a returns policy or obey the local laws for the country and area in which you sell your goods.

Bonnigifts does not handle any shipping, returns or refunds nor will be held accountable for a seller’s failure to provide the products they have listed.

Sellers Fees & Payments

When you make a sale through Bonnigifts, you will be charged a transaction fee of 5% of the price you display for each listing plus VAT.

You agree to pay your subscription fee on time within the period you have agreed to sign up to.  If you cancel your subscription during the period no subscription fees will be refunded.

Failure to make payment within the timeframe provided will lead to your account being closed automatically without notice 30 days after the date the payment was originally due.

You agree to pay the payment processing fees as outlined by our secure payment provider, Stripe.